❓ Frequently Asked Questions

Everything You Need to Know
About AdsPilot

Can't find your answer? Chat with us or email contact@lipuma.de

🚀 Getting Started

How do I get started with AdsPilot? +
Click 'Start Free — 3 Months' and fill in your details. You'll connect your Amazon account via OAuth 2.0 and enter your product margins. Our bots start optimizing within minutes.
Do I need technical knowledge? +
No. AdsPilot is designed for sellers, not developers. Setup takes less than 10 minutes and everything runs automatically after that.
Which Amazon marketplaces are supported? +
Currently Amazon.com (US) and Amazon.de (DE). Amazon.co.uk, .fr, .it and .es are coming soon.
Do I need Brand Registry? +
No — AdsPilot works for all sellers. However, Brand Registry unlocks additional features like A+ Content and Sponsored Brands optimization.
How long until I see results? +
First improvements in ACOS are typically visible within 2-4 weeks. Significant results (20-35% ACOS improvement) usually appear within 6-8 weeks as the bots learn your account.

🔒 Security & Privacy

Do you need my Amazon password? +
Never. AdsPilot uses Amazon's official OAuth 2.0 authorization. You log in directly on Amazon's website — we only receive a secure token that can be revoked anytime from your Seller Central settings.
Where is my data stored? +
All data is stored on our servers in Germany (Hetzner) and fully GDPR compliant. We never share or sell your data.
Can I revoke AdsPilot's access? +
Yes, anytime. Go to Seller Central → Apps & Services → Manage Your Apps and remove AdsPilot with one click.
Is my campaign data safe? +
Yes. All data is encrypted at rest with AES-256 and in transit with TLS 1.3. Industry-standard security used by banks.

🤖 The AI Bots

What gets changed automatically vs. what needs my approval? +
9 bots act fully automatically — no approval needed: Bid Optimizer (adjusts bids hourly), Keyword Harvester (promotes keywords + sets negatives daily), Budget Manager (redistributes budget hourly), Anomaly Detector (alerts every 15 min), Dayparting Manager (adjusts by hour), Placement Optimizer (optimizes placement bids daily), Negative KW Bot (blocks waste daily), Inventory Forecaster (reduces spend when stock is low) and Profit Guard (pauses losing campaigns hourly). 7 bots give AI recommendations you approve in one click: Repricing Bot, Listing Optimizer, A+ Content Analyzer, Competitor Monitor, Review Monitor, Review Manager AI and Campaign Architect. You can adjust the balance in your dashboard.
What is Profit Guard and why does it matter? +
Profit Guard monitors every campaign hourly and automatically pauses any campaign whose ACOS exceeds your break-even threshold. It uses your actual product economics — cost of goods, FBA fees, referral fees — not a generic target. Example: if your break-even ACOS is 39%, Profit Guard pauses any campaign running above that before losses accumulate. Available from Growth plan. It's the most important bot for sellers who are currently losing money on PPC.
How does AdsPilot use competitor and market data? +
AdsPilot Market Intelligence uses data from Amazon's own APIs only — the Amazon Ads API and the Amazon Selling Partner API — never third-party or external data sources. This feature is Coming Soon, pending Amazon Selling Partner API approval. Once live, it shows current competitor sales rank via Amazon's Catalog API (Repricing Bot, Competitor Monitor, Inventory Forecaster) and category context (Campaign Architect, Listing Optimizer, A+ Analyzer). AdsPilot builds its own price and rank history directly from your account going forward — no third-party data, no scraping.
Is AdsPilot an Amazon Ads Partner Network member? +
Yes. LIPUMA Business Solutions e.K. is an Amazon Ads Partner Network member. AdsPilot uses Amazon's Advertising API via OAuth 2.0 — not screen scraping or unofficial methods. This means your data is always accurate, always real-time and fully compliant with Amazon's Terms of Service. We never see or store your Amazon password.
What exactly do the 18 bots do? +
Each bot handles a specific task: bid optimization, keyword harvesting, budget management, anomaly detection, inventory planning, listing optimization, A+ content analysis and more. They run 24/7 without any manual input from you. Starter includes 5 core bots. Growth adds 5 more (10 total), Pro has 16, and Agency gets all 18 — each plan unlocks more automation power.
Can a bot make my campaigns worse? +
All bots start in 'audit mode' — they observe and report for the first 2 weeks before making any changes. This ensures your baseline is protected.
How often do the bots run? +
Bid Optimizer: hourly. Anomaly Detector: every 15 minutes. Keyword Harvester: daily. Inventory Forecaster: daily. Full reports: weekly.
Can I turn individual bots off? +
Yes. In your dashboard you can enable or disable any bot individually and set custom parameters for each.
What happens if I run out of budget? +
The Budget Manager bot prevents this by distributing your daily budget evenly across the day. You'll also receive a real-time dashboard alert + email before your budget runs out.

💰 Pricing & Billing

Is the free trial really free? +
Yes. No charge for 3 months (Starter plan). We require a credit card to prevent abuse, but you will NOT be charged until your trial ends. Cancel anytime before day 90.
What happens after the free trial? +
Your card is automatically charged 29€/month. You'll receive an email reminder 7 days before. Cancel anytime from your account settings.
Can I upgrade or downgrade my plan? +
Yes, anytime. Upgrades apply immediately. Downgrades apply at the next billing cycle.
Do prices increase for existing customers? +
Never. Your rate is locked in forever once you subscribe. Price increases only apply to new customers.
What payment methods do you accept? +
All major credit and debit cards via Stripe. SEPA Direct Debit available for EU customers.
What is a Reseller License? +
A Reseller License (Agency Plus) lets you sell AdsPilot under your own brand name and pricing. Your clients see your logo — AdsPilot runs in the background. You set your own prices and keep the margin. Example: charge clients 299€/month, pay us 599€/month for unlimited accounts, keep 2.391€/month margin with 10 clients.
What is the difference between Agency and Agency Plus? +
Agency (399€) supports up to 25 client accounts with full white-label and daily reports. Agency Plus (599€) adds unlimited accounts, Reseller License, custom domain, Client Access Portal and Agency Analytics. Agency Plus is for large agencies and resellers who want to build their own Amazon automation brand.

📦 Launch Package

What is a Launch Package? +
A Launch Package is a guided AI experience that walks you through your entire Amazon product launch. Unlike a PDF, your personal AI assistant asks questions, generates content, searches Amazon's latest documentation in real time and adapts to your specific product. Available from 199€ — one-time payment, no subscription required.
How is Launch Package different from a monthly plan? +
Launch Packages are one-time payments for the launch process. Monthly plans are for ongoing ads automation after launch. Most customers combine both: Launch Package to get started, then a monthly plan to keep optimizing with AI bots.
Can I use a Launch Package without a monthly plan? +
Yes — Basic works without any monthly subscription. Your campaign will run with 5 bots on the included Starter trial. After the trial, bots continue on any plan you choose — or you can manage campaigns manually.
How current is the AI guidance? +
Very current — our AI searches Amazon's latest Seller Central documentation and Seller University in real time during your sessions. If you can't find something in Seller Central, describe what you see and the AI guides you from exactly where you are.
Can I request revisions? +
Yes — Basic includes 1 free listing revision. Pro and Premium will include additional revisions when launched. Just reply to your delivery email.
Does the package include product photos? +
Basic includes listing texts only. Pro and Premium include Remote Studio (we transform your photos into hero shots, lifestyle scenes and infographics). For professional photography shoots, see /partners/photography.

🔧 Technical

Does AdsPilot work with Vendor Central? +
Currently Seller Central only. Vendor Central support is on our roadmap.
Can I connect multiple Amazon accounts? +
Yes — depending on your plan. Starter: 1 account. Growth: 3 accounts. Pro: 10 accounts. Agency: unlimited.
What if Amazon changes their API? +
Our team monitors Amazon API changes continuously. Updates are deployed automatically — no action needed from you.
Can I export my data? +
Yes. All reports can be exported as CSV or PDF from your dashboard.
What is the Personal AI Account Manager? +
Unlike generic chatbots, your AdsPilot AI knows your actual account — ASINs, ACOS, bot activity and ad spend history. Ask 'Why did my ACOS spike?' and get a real answer based on YOUR campaigns. Available 24/7, powered by Claude AI. No timezone issues.
What reports do I get? +
Reports depend on your plan. Starter: Quarterly (4×/year). Growth: Monthly (12×/year). Pro: Weekly (52×/year). Agency: Daily (365×/year, white-labeled for clients). All reports are available on-demand in your dashboard.
Do I need Brand Registry for A+? +
Yes — Amazon requires Brand Registry for all A+ Content. Standard A+ is included from the Growth plan. Premium A+ is included from the Pro plan. Need Brand Registry? → /partners/brand-registry
Does the free trial apply when upgrading? +
No — free trials are for new customers only. When you upgrade, billing starts immediately at the new plan rate. Your data and bot configurations carry over instantly.

Still Have Questions?

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Chat With Us

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Email Us

For complex questions, email us directly. We respond Monday–Friday.

contact@lipuma.de